[1] Zhu Shuting, Zhong Weijun, Mei Shue,. Value co-creation model based on IS application capabilities [J]. Journal of Southeast University (English Edition), 2014, 30 (3): 368-373. [doi:10.3969/j.issn.1003-7985.2014.03.021]

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Journal of Southeast University (English Edition)[ISSN:1003-7985/CN:32-1325/N]

Volumn:

30

Issue:

2014 3

Page:

368-373

Research Field:

Economy and Management

Publishing date:

2014-09-30

Info

Title:

Value co-creation model based on IS application capabilities

Author(s):

Zhu Shuting;  Zhong Weijun;  Mei Shu’e

School of Economics and Management, Southeast University, Nanjing 211189, China

Keywords:

information systems(IS)application capabilities;  customer agility;  relational view;  service dominant logic;  value co-creation

PACS:

F270

DOI:

10.3969/j.issn.1003-7985.2014.03.021

Abstract:

To illustrate how firms and customers co-create value in business to business(B2B)e-commerce, an integrated value co-creation model is proposed based on information systems(IS)application capabilities from the relational view. IS application capabilities, relational assets, customer agility and relational value are constructed and tested by empirical analysis. The empirical research tests and verifies the mediating effect of customer agility, and the interactions of IS application capabilities and relational assets, as well as their effect on relational value. This model expands the research framework of value co-creation in service dominant logic, and reveals the mechanism of how firms and customers co-create value in B2B e-commerce based on IS application capabilities, which provides the basis for further theory development and a practice guide.

References:

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Memo

Memo:

Biographies: Zhu Shuting(1983—), female, graduate; Zhong Weijun(corresponding author), male, doctor, professor, zhong.wj@seu.edu.cn.
Foundation items: The National Science & Technology Pillar Program of China(No.2012BAH29F01), the Innovation Project for Postgraduate Education of Jiangsu Province(No.3214003911).
Citation: Zhu Shuting, Zhong Weijun, Mei Shu’e. Value co-creation model based on IS application capabilities[J].Journal of Southeast University(English Edition), 2014, 30(3):368-373.[doi:10.3969/j.issn.1003-7985.2014.03.021]

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