|Table of Contents|

[1] Zhang Hongqi, Zhao Jiabin, Su Chun, et al. A customized extended warranty policywith heterogeneous usage rate and purchasing date [J]. Journal of Southeast University (English Edition), 2020, 36 (2): 220-226. [doi:10.3969/j.issn.1003-7985.2020.02.013]
Copy

A customized extended warranty policywith heterogeneous usage rate and purchasing date()
考虑使用率和购买时间差异性的定制化延长质保策略

Journal of Southeast University (English Edition)[ISSN:1003-7985/CN:32-1325/N]

Volumn:
36
Issue:
2020 2
Page:
220-226
Research Field:
Mechanical Engineering
Publishing date:
2020-06-20

Info

Title:
A customized extended warranty policywith heterogeneous usage rate and purchasing date
考虑使用率和购买时间差异性的定制化延长质保策略
Author(s):
Zhang Hongqi1, 2, Zhao Jiabin3, Su Chun3
1The 38th Research Institute of CETC, Hefei 230088, China
2Anhui Technical Standard Innovation Base(Intelligent Design and Munufacturing), Hefei 230088, China
3School of Mechanical Engineering, Southeast University, Nanjing 211189, China
张红旗1, 2, 赵家彬3, 苏春3
1中国电子科技集团第三十八研究所, 合肥 230088; 2安徽省技术标准创新基地(智能设计与制造), 合肥 230088; 3东南大学机械工程学院, 南京 211189
Keywords:
customization;  two-dimensional extended warranty;  preventive maintenance;  usage rate;  purchasing date;  warranty cost
客户化定制;  二维延长质保;  预防性维修;  使用率;  购买日期;  质保成本
PACS:
TH17
DOI:
10.3969/j.issn.1003-7985.2020.02.013
Abstract:
To increase customers’ satisfaction and promote product’s competitiveness, a customized extended warranty(EW)policy is proposed, where the diversities in both the usage rate and purchase date are considered. The marginal approach is applied to describe the product’s two-dimensional failure in terms of age and usage, respectively. Moreover, minimal repair is adopted to restore the failure, and the virtual age method is applied to depict the effect of preventive maintenance(PM). On this basis, an optimization model is established to minimize the maintenance cost and warranty cost from the manufacturer’s view, and multiple factors are taken into account, including the PM’s intensity and its period, and EW’s interval, etc. A numerical case study is provided to illustrate the effectiveness of the proposed approach. The results show that by considering the product’s usage rate and the purchasing date of EW, the number of failures as well as the cost of maintenance and warranty can be reduced effectively.
为提高顾客满意度、提升产品竞争力, 考虑产品使用率和顾客购买延长质保时间的差异性, 提出一种定制化延长质保策略. 以时间和使用率定义二维质保区间, 采用边际法定义产品的二维故障, 并分别用年龄和使用率加以刻画. 采用最小维修修复产品故障, 利用虚拟年龄法描述预防性维修的效果. 在此基础上, 以制造商维修与质保成本最小化为目标建立优化模型, 模型中考虑了预防性维修强度与维修周期、延长质保区间长度等因素.通过数值案例验证方法有效性.结果表明: 考虑产品使用率和购买延长质保时间, 可以有效减小产品的故障次数, 降低制造商的维修与质保成本.

References:

[1] Kurvinen M, Töyrylä I, Murthy D N P. Warranty fraud management[M]. Hoboken, New Jersey, USA: John Wiley & Sons, Inc., 2016. DOI:10.1002/9781119277576.
[2] Tong P, Liu Z X, Men F, et al. Designing and pricing of two-dimensional extended warranty contracts based on usage rate[J].International Journal of Production Research, 2014, 52(21): 6362-6380. DOI:10.1080/00207543.2014.940073.
[3] Chien Y H. Optimal periodic replacement policy for a GPP repairable product under the free-repair warranty[J]. Quality Technology & Quantitative Management, 2019, 16(3): 347-354. DOI:10.1080/16843703.2017.1422218.
[4] Shahanaghi K, Noorossana R, Jalali-Naini S G, et al. Failure modeling and optimizing preventive maintenance strategy during two-dimensional extended warranty contracts[J]. Engineering Failure Analysis, 2013, 28: 90-102. DOI:10.1016/j.engfailanal.2012.09.006.
[5] Wang Y K, Liu Z X, Liu Y L. Optimal preventive maintenance strategy for repairable items under two-dimensional warranty[J]. Reliability Engineering & System Safety, 2015, 142: 326-333. DOI:10.1016/j.ress.2015.06.003.
[6] Su C, Shen J Y. Analysis of extended warranty policies with different repair options[J]. Engineering Failure Analysis, 2012, 25: 49-62. DOI:10.1016/j.engfailanal.2012.04.002.
[7] Santana J M, Santiago R L V, Moura M. Extended warranty of medical equipment subject to imperfect repairs: An approach based on generalized renewal process and Stackelberg game[J]. Eksploatacja i Niezawodnosc Maintenance and Reliability, 2018, 20(4): 567-578. DOI:10.17531/ein.2018.4.8.
[8] Wang J T, Zhou Z, Peng H. Flexible decision models for a two-dimensional warranty policy with periodic preventive maintenance[J]. Reliability Engineering & System Safety, 2017, 162: 14-27. DOI:10.1016/j.ress.2017.01.012.
[9] He S G, Zhang Z M, Zhang G H, et al. Two-dimensional base warranty design based on a new demand function considering heterogeneous usage rate[J].International Journal of Production Research, 2017, 55(23): 7058-7072. DOI:10.1080/00207543.2017.1346837.
[10] Ye Z S, Murthy D N P. Warranty menu design for a two-dimensional warranty[J].Reliability Engineering & System Safety, 2016, 155: 21-29. DOI:10.1016/j.ress.2016.05.013.
[11] Tong P, Song X F, Liu Z X. A maintenance strategy for two-dimensional extended warranty based on dynamic usage rate[J].International Journal of Production Research, 2017, 55(19): 5743-5759. DOI:10.1080/00207543.2017.1330573.
[12] Lam Y, Lam P K W. An extended warranty policy with options open to consumers[J]. European Journal of Operational Research, 2001, 131(3): 514-529. DOI:10.1016/S0377-2217(00)00091-6
[13] Su C, Wang X L. A two-stage preventive maintenance optimization model incorporating two-dimensional extended warranty[J].Reliability Engineering & System Safety, 2016, 155: 169-178. DOI:10.1016/j.ress.2016.07.004.
[14] Jack N, Iskandar B P, Murthy D N P. A repair-replace strategy based on usage rate for items sold with a two-dimensional warranty[J]. Reliability Engineering & System Safety, 2009, 94(2): 611-617. DOI:10.1016/j.ress.2008.06.019.
[15] Huang Y S, Huang C D, Ho J W. A customized two-dimensional extended warranty with preventive maintenance[J].European Journal of Operational Research, 2017, 257(3): 971-978. DOI:10.1016/j.ejor.2016.07.034.
[16] Su C, Wang X L. Optimal upgrade policy for used products sold with two-dimensional warranty[J].Quality and Reliability Engineering International, 2016, 32(8): 2889-2899. DOI:10.1002/qre.1973.
[17] Bouguerra S, Chelbi A, Rezg N. A decision model for adopting an extended warranty under different maintenance policies[J]. International Journal of Production Economics, 2012, 135(2): 840-849. DOI:10.1016/j.ijpe.2011.10.022.

Memo

Memo:
Biographies: Zhang Hongqi(1975—), male, doctor, professorate senior engineer; Su Chun(corresponding author), male, doctor, professor, suchun@seu.edu.cn.
Foundation items: The National Natural Science Foundation of China(No.71671035), the Project of 2018 Intelligent Manufacturing Comprehensive Standard of Ministry of Industry and Information Technology of China, the Open Fund of Jiangsu Wind Power Engineering Technology Center of China(No.ZK19-03-03).
Citation: Zhang Hongqi, Zhao Jiabin, Su Chun.A customized extended warranty policy with heterogeneous usage rate and purchasing date[J].Journal of Southeast University(English Edition), 2020, 36(2):220-226.DOI:10.3969/j.issn.1003-7985.2020.02.013.
Last Update: 2020-06-20