[1] Zhang Hongqi, Zhao Jiabin, Su Chun, et al. A customized extended warranty policywith heterogeneous usage rate and purchasing date [J]. Journal of Southeast University (English Edition), 2020, 36 (2): 220-226. [doi:10.3969/j.issn.1003-7985.2020.02.013]

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A customized extended warranty policywith heterogeneous usage rate and purchasing date()

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Journal of Southeast University (English Edition)[ISSN:1003-7985/CN:32-1325/N]

Volumn:

36

Issue:

2020 2

Page:

220-226

Research Field:

Mechanical Engineering

Publishing date:

2020-06-20

Info

Title:

A customized extended warranty policywith heterogeneous usage rate and purchasing date

Author(s):

Zhang Hongqi¹;  2;  Zhao Jiabin³;  Su Chun³

¹The 38th Research Institute of CETC, Hefei 230088, China
²Anhui Technical Standard Innovation Base(Intelligent Design and Munufacturing), Hefei 230088, China
³School of Mechanical Engineering, Southeast University, Nanjing 211189, China

Keywords:

customization;  two-dimensional extended warranty;  preventive maintenance;  usage rate;  purchasing date;  warranty cost

PACS:

TH17

DOI:

10.3969/j.issn.1003-7985.2020.02.013

Abstract:

To increase customers’ satisfaction and promote product’s competitiveness, a customized extended warranty(EW)policy is proposed, where the diversities in both the usage rate and purchase date are considered. The marginal approach is applied to describe the product’s two-dimensional failure in terms of age and usage, respectively. Moreover, minimal repair is adopted to restore the failure, and the virtual age method is applied to depict the effect of preventive maintenance(PM). On this basis, an optimization model is established to minimize the maintenance cost and warranty cost from the manufacturer’s view, and multiple factors are taken into account, including the PM’s intensity and its period, and EW’s interval, etc. A numerical case study is provided to illustrate the effectiveness of the proposed approach. The results show that by considering the product’s usage rate and the purchasing date of EW, the number of failures as well as the cost of maintenance and warranty can be reduced effectively.

References:

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Memo

Memo:

Biographies: Zhang Hongqi(1975—), male, doctor, professorate senior engineer; Su Chun(corresponding author), male, doctor, professor, suchun@seu.edu.cn.
Foundation items: The National Natural Science Foundation of China(No.71671035), the Project of 2018 Intelligent Manufacturing Comprehensive Standard of Ministry of Industry and Information Technology of China, the Open Fund of Jiangsu Wind Power Engineering Technology Center of China(No.ZK19-03-03).
Citation: Zhang Hongqi, Zhao Jiabin, Su Chun.A customized extended warranty policy with heterogeneous usage rate and purchasing date[J].Journal of Southeast University(English Edition), 2020, 36(2):220-226.DOI:10.3969/j.issn.1003-7985.2020.02.013.

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