[1] McColl-Kennedy J R, Snyder H, Elg M, et al. The changing role of the health care customer: Review, synthesis and research agenda[J]. Journal of Service Management, 2017.DOI:10.1108/JOSM-01-2016-0018.
[2] Demirezen E M, Kumar S, Sen A. Sustainability of healthcare information exchanges: A game-theoretic approach[J]. Information Systems Research, 2016, 27(2): 240-258.DOI:10.1287/isre.2016.0626.
[3] Bodenheimer T. Coordinating care—a perilous journey through the health care system[J].North England Journal of Medicine, 2008, 358(10):1064-1071.DOI:10.1056/NEJMhpr0706165.
[4] Lee D H. Effects of key value co-creation elements in the healthcare system: Focusing on technology applications[J]. Service Business, 2019, 13(2): 389-417.DOI:10.1007/s11628-018-00388-9.
[5] Ezra M, Dave T.Telemedicine is exploding, but where is the ROI for health systems[EB/OL].(2020-08-04)[2021-01-31].https://www.hfma.org/topics/financial-sustainability/article/telemedicine-is-exploding-but-where-is-the-roi-for-health-syste.html.
[6] Nosratabadi S, Mosavi A, Shamshirband S, et al. Sustainable business models: A review[J]. Sustainability, 2019, 11(6): 1663.DOI:10.3390/su13137266.
[7] Chandrasekaran R, Sankaranarayanan B, Pendergrass J. Unfulfilled promises of health information exchange: What inhibits ambulatory clinics from electronically sharing health information? [J]. International Journal of Medical Informatics, 2021, 149: 104418.DOI:10.1016/j.ijmedinf.2021.104418.
[8] Iyengar K, Jain V K, Vaishya R. Pitfalls in telemedicine consultations in the era of COVID 19 and how to avoid them[J]. Diabetes & Metabolic Syndrome: Clinical Research & Reviews, 2020, 14(5): 797-799.DOI:10.1016/j.dsx.2020.06.007.
[9] Hosseini-Motlagh S M, Johari M, Zirakpourdehkordi R. Grain production management to reduce global warming potential under financial constraints and time value of money using evolutionary game theory[J]. International Journal of Production Research, 2020, 59(17):5108-5129.DOI:10.1080/00207543.2020.1773562.
[10] Wang T, Li C, Yuan Y, et al. An evolutionary game approach for manufacturing service allocation management in cloud manufacturing[J].Computers & Industrial Engineering, 2019, 133: 231-240.DOI:10.1016/j.cie.2019.05.005.
[11] Babu S, Mohan U. An integrated approach to evaluating sustainability in supply chains using evolutionary game theory[J]. Computers & Operations Research, 2018, 89: 269-283.DOI:10.1016/j.cor.2017.01.008.
[12] El Attaoui A, Largo S, Jilbab A, et al. Wireless medical sensor network for blood pressure monitoring based on machine learning for real-time data classification[J]. Journal of Ambient Intelligence and Humanized Computing, 2021, 12(9):8777-8792.DOI:10.1007/s12652-020-02660-1.
[13] Layman E J. Ethical issues and the electronic health record[J]. The Health Care Manager, 2020, 39(4): 150-161.DOI:10.1007/s10880-017-9537-4.
[14] Khuntia J, Mithas S, Agarwal R. How service offerings and operational maturity influence the viability of health information exchanges[J]. Production and Operations Management, 2017, 26(11): 1989-2005.DOI:10.1111/poms.12735.
[15] Rajapakshe T, Kumar S, Sen A, et al. Sustainability planning for healthcare information exchanges with supplier rebate program[J]. Operations Research, 2020, 68(3): 793-817.DOI:10.1287/opre.2019.1912.
[16] Eraker S A, Kirscht J P, Becker M H. Understanding and improving patient compliance[J]. Annals of Internal Medicine, 1984, 100(2): 258-268. DOI:10.7326/0003-4819-100-2-258.
[17] Adler-Milstein J, Raphael K, O′Malley T A, et al. Information sharing practices between US hospitals and skilled nursing facilities to support care transitions[J]. JAMA Network Open, 2021, 4(1): e2033980.DOI:10.1001/jamanetworkopen.2020.33980.
[18] Ayvaci M, Cavusoglu H, Kim Y, et al.Designing payment contracts for healthcare services to induce information sharing:The adoption and the value of health information exchanges(HIEs)[J].Management Information Systems Quarterly, 2021, 45(2):637-692.DOI:10.25300/MISQ/2021/14809.